Storage of caravans and motor homes
Nov 29, 2011
Many of you will be involved with the storage of caravans and motor homes, particularly at this time of year.
In general this should be a relatively simple task of parking the unit up in a secure storage location and leaving it there until such time as the customer wishes to use the unit again.
Unfortunately problems arise when the customer comes back to pick their unit up and notices a scratch or dent on the unit. In some cases the customer may blame you for causing the damage whilst the unit has been in your care and, unless you are able to show the damage was there when the unit went into storage, you may find that you end up dealing with any subsequent repairs.
Your position could be greatly improved by adopting some pre-storage procedures whereby you note the condition of the caravan as it goes into storage and in particular, note any damage to the caravan at that time. The customer would then sign a form confirming the existence, or otherwise, of any damage so there would be no arguments once the unit came back out of storage.
In the age of digital photography and smart telephones etc it may also be useful to take photographs of each unit prior to it going into storage to back up the procedure.
This will, inevitably, add a little time to the pre storage procedure but prevent any arguments and illfeeling once the unit comes back out of storage.
